- Provided Level 1&2 Helpdesk support for 500 Division users and 19 sites NT4/2000 network.
- Oversaw the technical operations of Scala, the Division Enterprise Resource Planning package, SQL 7.0/2000 and Citrix Metaframe 1.8, including Euro currency conversion and upgrades.
- Involved in the technical implementation of iScala (ERP) for 50 Tetra Pak companies (2000 users).
- Provided Level 1 telephone technical support to customers.
- Administered a Windows NT 4.0 Server LAN Network with 15 workstations.
- Implemented a large database of technical articles and other media forms.
- Organised the company’s installation in its new offices.
