IT Back-Office Support & Global Operation Team Lead

  • Provided Level 1&2 Helpdesk support for 500 Division users and 19 sites NT4/2000 network.
  • Oversaw the technical operations of Scala, the Division Enterprise Resource Planning package, SQL 7.0/2000 and Citrix Metaframe 1.8, including Euro currency conversion and upgrades.
  • Involved in the technical implementation of iScala (ERP) for 50 Tetra Pak companies (2000 users).